Step 1: Determine if you are eligible

You may be eligible to receive a ONE-TIME ONLY, FREE REMOVAL of all open parking tickets on one vehicle if:

1. You are experiencing homelessness in San Francisco, AND
2. You have worked with a Coordinated Entry Access Point in the last 6 months.

Please call or visit a Coordinated Entry Access Point to confirm your eligibility. Contact information for the Coordinated Entry Access Points is available here. 

Step 2: Apply

Once you have confirmed your eligibility with a Coordinated Entry Access Point, you can complete and submit your application:

1. Online at sfmta.com/citation-waiver-people-experiencing-homelessness
2. By-mail to the SFMTA Customer Service Center using a paper application
3. In-person at the SFMTA Customer Service Center using a paper application

You can also call 311, 24 hours a day, seven days a week for more information.

SFMTA Customer Service Center Contact Information

11 South Van Ness Avenue (Cross Street: Market)
Monday-Friday, between 8:00 a.m. and 5:00 p.m.  
Phone: (415) 701-2311

Step 1: Determine if you are eligible

The SFMTA CONNECT Program allows people experiencing homelessness to receive social services instead of paying parking tickets.

You will be credited $20 for each hour of social services you receive. Any late fees you owe will be waived once you enroll.

You are eligible if:

1. You are experiencing homelessness in San Francisco, AND
2. You have worked with a Coordinated Entry Access Point in the last 6 months.

Please call or visit a Coordinated Entry Access Point to confirm your eligibility. Contact information for the Coordinated Entry Access Points is available here.

Step 2: Apply

Visit SFMTA.com/CommunityService to download an application. You can mail the completed application to SFMTA or bring it to the SFMTA Customer Service Center.

SFMTA Customer Service Center Contact Information
11 South Van Ness Avenue (Cross Street: Market)
Monday-Friday, between 8:00 a.m. and 5:00 p.m.  
Phone: (415) 701-2311

Step 3: Contact JBR Partners

You must call JBR Partners for details on where and how to receive services specifically for people experiencing homelessness.

You must complete this step within 14 days or your plan will be canceled.

JBR Partners Contact Information
(415) 829-7073

Step 4: Receive Social Services

Once you receive social services and submit the required paperwork to JBR Partners, your parking tickets will be waived. Go to SFMTA.com/CommunityService for an updated list of participating organizations.

Step 1: Determine if you are eligible

You may be eligible to remove late penalties on one vehicle’s open parking tickets anytime if:

1. You are experiencing homelessness in San Francisco, AND
2. You have worked with a Coordinated Entry Access Point in the last 6 months.

Please call or visit a Coordinated Entry Access Point to confirm your eligibility. Contact information for the Coordinated Entry Access Points is available here.

Step 2: Apply

Once you have confirmed your eligibility with a Coordinated Entry Access Point, you can complete and submit your application:

1. Online at sfmta.com/citation-waiver-people-experiencing-homelessness 
2. By-mail to the SFMTA Customer Service Center using a paper application
3. In-person at the SFMTA Customer Service Center using a paper application

You can also call 311, 24 hours a day, seven days a week for more information.

SFMTA Customer Service Center Contact Information

11 South Van Ness Avenue (Cross Street: Market)
Monday-Friday, between 8:00 a.m. and 5:00 p.m.  
Phone: (415) 701-2311

Step 1: Determine if you are eligible

You can sign up for a low-income payment plan to make monthly payments to pay off your tickets if:

1. You receive Medi-Cal, CalFresh, SFMTA Lifeline, Clipper START; or
2. Your income is at or below 200% of the Federal Poverty Level (about $31,000 for a single person and $66,000 for a family of four in 2026); or
3. You are experiencing homelessness in San Francisco, and have worked with a Coordinated Entry Access Points in the last 6 months. 

Please call or visit a Coordinated Entry Access Point to confirm your eligibility. Contact information for the Coordinated Entry Access Points is available here.

Step 2: Apply

The enrollment fee for the low-income payment plan is $5. You can make monthly payments of $25 to $50. If you complete the payment plan, all late penalties will be removed. 

You may submit your application:

1. Online at sfmta.com/payment-plan-community-service-application 
2. By-mail to the SFMTA Customer Service Center using a paper application
3. In-person at the SFMTA Customer Service Center or one of three SFMTA kiosk locations using a paper application

You can also call 311, 24 hours a day, seven days a week for more information.

SFMTA Customer Service Center Contact Information

11 South Van Ness Avenue (Cross Street: Market)
Monday-Friday, between 8:00 a.m. and 5:00 p.m.  
Phone: (415) 701-2311

Step 1: Determine if you are eligible

You can perform community service hours in San Francisco to earn credit ($17 per hour) towards tickets and any late fees if:

1. You receive Medi-Cal, CalFresh, SFMTA Lifeline, Clipper START; or
2. Your income is at or below 200% of the Federal Poverty Level (about $31,000 for a single person and $66,000 for a family of four in 2026); or
3. You are experiencing homelessness in San Francisco, and have worked with a Coordinated Entry Access Points in the last 6 months. 

If you are experiencing homelessness, please call or visit a Coordinated Entry Access Point to confirm your eligibility. Contact information for the Coordinated Entry Access Points is available here.

Step 2: Apply

You may perform community service for up to $1,000 in citations per calendar year. You are also granted one enrollment fee waiver per calendar year.

You may submit your application:

1. Online at sfmta.com/payment-plan-community-service-application 
2. By-mail to the SFMTA Customer Service Center using a paper application
3. In-person at the SFMTA Customer Service Center or one of three SFMTA kiosk locations using a paper application

For more information on SFMTA’s discounts for people experiencing homelessness or people with low incomes, go to: sfmta.com/IncomeDiscounts

You can also call 311, 24 hours a day, seven days a week for more information.

SFMTA Customer Service Center Contact Information

11 South Van Ness Avenue (Cross Street: Market)
Monday-Friday, between 8:00 a.m. and 5:00 p.m.  
Phone: (415) 701-2311