Step 1: Confirm that you are eligible

You are eligible for a discount on your water and wastewater bill if:

1. You have only one water and sewer service account with the SFPUC. 

2. Your water and sewer bill is in your name.

3. You are a full-time resident at the address where the discount will be received.

4. You are not claimed as a dependent on another person’s tax return.

5. You have a residential single-family account which is individually metered. Examples of accounts that are not eligible for CAP include fire service, residential multiple, irrigation, commercial, and wholesale accounts.

6. Your total combined household gross income does not exceed the CAP Income Guidelines on this page.

Step 2: Apply

You can mail or drop off a completed application to the SFPUC. The application is available at sfpuc.org/accounts-services/bill-relief/customer-assistance-program-waterwastewater

San Francisco Water, Power, and Sewer Customer Services
(415) 551-3000
Attention: CAP Program
525 Golden Gate Avenue,
2nd Floor
San Francisco, CA 94102